Your Privacy, Our Promise
At LOOV, we believe that care extends beyond the skin. We handle your personal information with the same consideration we give to our formulations — deliberately, transparently, and responsibly.
This policy describes how we collect, use, and protect your information when you visit loovcare.com or make a purchase.
Information We Collect
We collect information you provide directly to us and data gathered automatically when you use our Site.

1. Personal Information: Name, email, billing and shipping details, and payment information when you make a purchase or create an account.

2. Automatically Collected Information: Technical data such as IP address, browser type, and site activity through cookies, analytics, and tracking pixels.

3. Marketing Information: If you subscribe to our newsletter, we collect your email to share news, launches, and offers.

How We Use Your Information

• To process, fulfill, and deliver orders.
• To communicate with you about your purchase or account.
• To improve our website and customer experience.
• To send you marketing emails — only with your consent.
• To comply with legal or regulatory requirements.

Cookies & Tracking
We use cookies and similar technologies to understand browsing behavior and enhance your experience.
You can disable cookies through your browser settings, though some features may not function as intended.
We also work with trusted partners such as Shopify, Meta, and Google Analytics, each with their own privacy policies.
Data Retention
We keep your data only as long as necessary to fulfill orders, comply with legal obligations, and improve our services.
When no longer needed, your information is securely deleted or anonymized.
Data Security
We maintain reasonable safeguards to protect your personal information, though no online transmission is completely secure.
By using our Site, you acknowledge and accept this inherent risk.
Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting support@loovcare.com.
If you reside in California or the European Union, you may have additional rights under CCPA or GDPR, which we respect and honor.
Third-Party Services
We use third-party providers (e.g., Shopify for e-commerce, Klaviyo for email, Meta for marketing). These companies process your data only as necessary to support our business and in accordance with their privacy policies.
Governing Law
This Policy is governed by the laws of the State of Delaware, United States.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect new regulations or internal practices.
The latest version will always be available on this page.

Last updated: October 2025